Social Informatics

Selected publicantions:

Hara, N., & Fichman, P. (Eds.) (2025). Social Informatics. Routledge.

Fichman, P., & Amidu, G. (2024). The roles of collapsing contexts and TikTok’s features in reciprocal trolling. Information, Communication & Society, 1–21. https://doi.org/10.1080/1369118X.2024.2391820

Yang, S., Zhu, X., & Fichman, P. (Eds.). (2023). The Usage and Impact of ICTs during the Covid-19 Pandemic (1st ed.). Routledge. https://doi.org/10.4324/9781003231769

Fichman, P., Sanfilippo, M., & Rosenbaum, H. (2015). Social Informatics Evolving. Morgan & Claypool Publishers. 

Fichman, P., & Rosenbaum, H. (Eds.) (2014). Social Informatics: Past, Present and Future. Cambridge, UK: Cambridge Scholars Publishing. 

Fichman, P. & Dedema, M. (2023). A Social Informatics Approach to Online Community of Practice of Art Recreation Challenge on Instagram during COVID-19. In Yang, S., Zhu, X., & Fichman, P. (Eds). The Usage and Impact of ICTs during the Covid-19 Pandemic. Routledge.

Online Trolling

 

Selected publications:

Fichman, P., & Akter, S. (2025). Political trolling on TikTok. Telematics & Informatics, 96.

Fichman, P., & Amidu, G. (2024). The roles of collapsing contexts and TikTok’s features in reciprocal trolling. Information, Communication & Society, 1–21. https://doi.org/10.1080/1369118X.2024.2391820

Fichman, P. & Akter, S. (2023). Trolling asymmetry toward Republicans and Democrats and the shift from foreign to domestic trolling. Telematics and Informatics, 82 https://doi.org/10.1016/j.tele.2023.101998

Fichman, P., & Rathi, M. (2023). Trolling CNN and Fox News on Facebook, Instagram, and Twitter. Journal of the American Society for Information Science and Technology, 74 (5), 493-505.

Fichman, et al., (2023). Variations in political trolling tactics towards Democrat and Republican candidates between two US presidential election cycles. In Proceedings of the first Midyear Conference of the Association of Information Science and Technology.

Fichman, P. (2022). The role of culture and collective intelligence in online global trolling: The case of trolling trump’s inauguration speech. Information, Communication, and Society. 25 (7), 1029-1024. doi: 10.1080/1369118X.2020.1824006 

Fichman, P., & Rathi, M. (2022). The impact of culture on online toxic disinhibition: Trolling in India and the USA. Proccedings the 53rd Hawai'i International Conference on System Sciences (HICSS-55). Maui, HI, January 3-7, 2022.

Fichman, P., & Brill, G. R. (2021). The impact of question type and topic on misinformation and trolling on Yahoo! Answers. In: Katharina Toeppe, Hui Yan, Samuel Kai Wah Chu (Eds.). Diversity, Divergence, Dialogue. Part II, pp. 127-140. Proceedings of the 16th International Conference, Virtual, March 16-31, 2021. Springer’s Lecture Notes on Computer Science, 12645.  

Fichman, P., & McClelland, M. (2021). The impact of gender and political affiliation of a trolling target on trolling behaviors. First Monday 26(1). doi: https://dx.doi.org/10.5210/fm.v26i1.11061 

Fichman, P., & Vaughn, M. (2021). The relationships between misinformation and outrage trolling tactics: The case of two Yahoo! Answers categories. Journal of the American Society for Information Science and Technology. https://doi.org/10.1002/asi.24497 

Sun, H., & Fichman, P. (2020). The collective trolling lifecycle. Journal of the American Society for Information Science and Technology, 71(7), 770-783.

Fichman, P., & Dainas, A. R. (2019). Graphicons and tactics in satirical trolling on Tumblr.com. International Journal of Communication, 13, 4261-4286.

Fichman, P., & Peters, E. (2019). Anonymity, geolocation, and territorial community norms and composition impact on online trolling.International Journal of Communication, 13, 1016-1035.

Sanfilippo, M., Fichman, P., and Yang, S. (2018). Multidimensionality of online trolling behavior. The Information Society, 34(1), 27-39.

Sanfilippo, M., Yang, S., Fichman, P. (2017). Trolling here, there, and everywhere: How context impacts trolling behaviors. Journal of the American Society for Information Science and Technology, 68(10), 2313-2327.

Fichman, P., & Sanfilippo, M. (2016). Online Trolling and Its Perpetrators: Under the Cyberbridge. Lanham, MD: Rowman & Littlefield.

Fichman, P., & Sanfilippo, M. (2015). The bad boys and girls of cyberspace: How gender and context impact perception of and reaction to trolling.Social Science Computer Review, 33(2), 163-180. 

Shachaf, P., & Hara, N. (2010). Beyond vandalism: Wikipedia trolls. Journal of Information Science, 36(3), 357-370. 

Online Communities and Communities of Practice

 

Selected publications:

Rosenbaum, H., & Shachaf, P. (2010). A structuration approach to online communities of practice: The case of Q&A communities. Journal of the American Society for Information Science and Technology, 61(9), 1933-1944. 

Shachaf, P. (2010). Social reference: A unifying theory. Library & Information Science Research, 32(1), 66-76. 

Hara, N., Shachaf, P., & Stoerger, S. (2009). Online communities of practice typology revisited. Journal of Information Science, 35(6), 740-757. 

Shachaf, P. (2009). The paradox of expertise: Is the Wikipedia Reference Desk as good as your library? Journal of Documentation, 65(6), 977-996. 

Fichman, P., & Dedema, M. (2023). Boundary crossing through text and image on Instagram in an online community of practice. Proceedings of the 56th Hawai'i International Conference on System Sciences (HICSS-56), pp. 3507-3516. Los Alamitos: IEEE Press. https://hdl.handle.net/10125/103062

Lopaz-Long, H., & Fichman. P. (2023). The impact of politeness on conversational outcomes in mobile dating apps. Proceedings of the 56th Hawai’I International Conference on System Sciences (HICSS-56), pp. 2451-2460. Los Alamitos: IEEE Press. https://hdl.handle.net/10125/102933

Fichman, P. & Dedema, M. (2023). A Social Informatics Approach to Online Community of Practice of Art Recreation Challenge on Instagram during COVID-19. In Yang, S., Zhu, X., & Fichman, P. (Eds). The Usage and Impact of ICTs during the Covid-19 Pandemic. Routledge. https://doi.org/10.4324/9781003231769

Sun, H., & Fichman, P. (2023). Evolution of Discussion Topics on Online Depression Self-help Groups before, during, and after COVID-19 lockdown in China.In Yang, S., Zhu, X., & Fichman, P. (Eds). The Usage and Impact of ICTs during the Covid-19 Pandemic. Routledge. https://doi.org/10.4324/9781003231769

Dedema, M., & Fichman, P. (2021). The evolution of social media challenges. Boundary crossing in online community of practice: “Between Art and Quarantine.” Proceedings of the 84th Annual Conference of the American Society of Information Science and Technology. Salt Lake City, UT, October 30th, 2021-November 3rd, 2021. 

Sun, H., & Fichman, P. (2023). Evolution of discussion topics on an online depression self-help group in China. Library Hi Tech. https://doi.org/10.1108/LHT-07-2022-0317

Sun, H., & Fichman, P. (2022, submitted). The impact of depression severity on social media use during COVID-19: A comparative analysis between two self-help groups on Douban.

Diversity and ICT

 

Vladoiu, M., Fichman, P. & Liu, J. (2023), Gender and racial bias in email reference services. Reference Services Review, 51 (3/4), pp. 302-318. https://doi.org/10.1108/RSR-05-2023-0051

Liu, J., Fichman, P., & Vladoiu, M. (2023). Online service equality in public libraries. In Proceedings of the first Midyear Conference of the Association of Information Science and Technology.

Vladoiu, M. & Fichman, P. (2022). Are virtual reference color and gender blind? Service equality revisited. Proceedings of the 85th Annual Conference of the American Society of Information Science and Technology, Pittsburgh, PA, October 29- November 1, 2022.

Fichman, P., & Rathi, M. (2022). The impact of culture on online toxic disinhibition: Trolling in India and the USA. Paper presented at the 53rd Hawai'i International Conference on System Sciences (HICSS-55). Maui, HI, January 3-7, 2022.

Fichman, P., & Rathi, M. (2021). Cross-cultural analysis of trolling behaviors. Proceedings of the 84th Annual Conference of the American Society of Information Science and Technology. Salt Lake City, UT, October 30th, 2021-November 3rd, 2021.

Fichman, P. (2020). The role of culture and collective intelligence in online global trolling: The case of trolling trump’s inauguration speech. Information, Communication, and Society. doi: 10.1080/1369118X.2020.1824006 

Fichman, P., & Hara, N. (Eds.) (2014). Global Wikipedia: International and Cross‐Cultural Issues in Online Collaboration. Lanham, MD: Rowman & Littlefield. 

Fichman, P., & Sanfilippo, M. (2014). Multiculturalism and Information and Communications Technology (ICT). Morgan & Claypool Publishers.

Hara, N., Shachaf, P., & Hew, K. (2010). Cross cultural analysis of Wikipedia community. Journal of the American Society for Information Science and Technology, 61(10), 2097-2108. 

Shachaf, P. (2008). Cultural diversity and information and communication technology impacts on global virtual teams: An exploratory study.Information and Management, 45(2), 131-142. 

Shachaf, P., Oltmann, M. S., & Horowitz, S. (2008). Service Equality in virtual reference services: Evaluation of service equality. Journal of the American Society for Information Science and Technology, 59(4), 535-550. 

Shachaf, P., & Hara, N. (2007). Behavioural complexity theory of media selection. Journal of Information Science, 33(1), 63-74. 

Shachaf, P., & Snyder, M. (2007). The relationship between cultural diversity and user needs in virtual reference services. Journal of Academic Librarianship, 33(3), 361-367. 

Shachaf, P., & Horowitz, S. (2006). Are virtual reference services color blind? Library & Information Science Research, 28(4), 501-520. 

Shachaf, P. (2005). Bridging cultural diversity through email. Journal of Global Information Technology Management, 8(2), 46-60.

 

Information Access

 

Vladoiu, M., Fichman, P. & Liu, J. (2023), Gender and racial bias in email reference services. Reference Services Review, 51 (3/4), pp. 302-318. https://doi.org/10.1108/RSR-05-2023-0051

Liu, J., Fichman, P., & Vladoiu, M. (under review). Virtual service equality in public libraries.

Vladoiu, M. & Fichman, P. (2022). Are virtual reference color and gender blind? Service equality revisited. Proceedings of the 85th Annual Conference of the American Society of Information Science and Technology, Pittsburgh, PA, October 29- November 1, 2022.

Fan, Z., & Fichman, P. (2021). Information disparity among entrepreneurs in rural China, Libri. https://www.degruyter.com/document/doi/10.1515/libri-2021-0005/html 

Fichman, P., & Brill, G. R. (2021). The impact of question type and topic on misinformation and trolling on Yahoo! Answers. In: Katharina Toeppe, Hui Yan, Samuel Kai Wah Chu (Eds.). Diversity, Divergence, Dialogue. Part II, pp. 127-140. Proceedings of the 16th International Conference, Virtual, March 16-31, 2021. Springer’s Lecture Notes on Computer Science, 12645.

Fichman, P., & Vaughn, M. (2021). The relationships between misinformation and outrage trolling tactics: The case of two Yahoo! Answers categories. Journal of the American Society for Information Science and Technology. https://doi.org/10.1002/asi.24497

Fichman, P. (2011). A comparative assessment of answer quality on four question answering sites. Journal of Information Science, 37(5), 476-486. 

Rosenbaum, H., & Shachaf, P. (2010). A structuration approach to online communities of practice: The case of Q&A communities. Journal of the American Society for Information Science and Technology, 61(9), 1933-1944.

Shachaf, P., & Horowitz, S. (2008). Virtual reference service evaluation: Adherence to RUSA behavioral guidelines and IFLA digital reference guidelines. Library & Information Science Research, 30(2), 122-137.

Shachaf, P., Oltmann, M. S., & Horowitz, S. (2008). Service Equality in virtual reference services: Evaluation of service equality. Journal of the American Society for Information Science and Technology, 59(4), 535-550.

Shachaf, P., & Shaw, D. (2008). Bibliometric analysis of virtual reference transaction sources. Library & Information Science Research, 30(4), 291-297. 

Shachaf, P., Meho, L., & Hara, N. (2007). Cross-cultural analysis of e-mail reference. Journal of Academic Librarianship, 33(1), 243-253. 

Shachaf, P., & Rubenstein, E. (2007). A comparative analysis of libraries' approaches to copyright: Israel, Russia, and the U.S. Journal of Academic Librarianship, 33(1), 94-105. 

Shachaf, P., & Snyder, M. (2007). The relationship between cultural diversity and user needs in virtual reference services. Journal of Academic Librarianship, 33(3), 361-367. 

Shachaf, P., & Horowitz, S. (2006). Are virtual reference services color blind? Library & Information Science Research, 28(4), 501-520. 

Shachaf, P. (2005). A global perspective on library association codes of ethics. Library & Information Science Research, 27(4), 513-533. 

Shachaf, P. (2003). Nationwide consortia life cycle. LIBRI: International Journal of Libraries and Information Services, 53(2), 94-102.